A message from JCCG UK:
Protect others, protect your self by wearing a mask.
At JCCG UK, we care deeply about privacy. We believe in transparency, and we’re committed to being upfront about our privacy practices, including how we treat your personal information. We know you care about your privacy too, so we provide settings that allow you to choose how certain information is used by JCCG UK.
We reserve the right to change this policy at any given time, of which you will be promptly updated. If you want to make sure that you are up to date with the latest changes, we advise you to frequently visit this page.
What User Data We Collect
When you visit the website, we may collect the following data:
• Your contact information and email address.
• Other information such as interests and preferences.
Why We Collect Your Data
We are collecting your data for several reasons:
• To better understand your needs.
• To improve our services and products.
Safeguarding and Securing the Data
JCCGUK is committed to securing your data and keeping it confidential. JCCGUK has done all in its power to prevent data theft, unauthorized access, and disclosure by implementing the latest technologies and software, which help us safeguard all the information we collect online.
The data we collect by using cookies is used to customize our website to your needs. After we use the data for statistical analysis, the data is completely removed from our systems.
Please note that cookies do not allow us to gain control of your computer in any way.
They are strictly used to monitor which pages you find useful and which you do not so that we can provide a better experience for you.
If you want to disable cookies, you can do it by accessing the settings of your internet browser. (Provide links for cookie settings for major internet browsers).
Once we confirm JCCG UK have all your order in stock, we will aim to get your package in the post within 48 hours of receiving the order. Using First Class Royal Mail, it will most likely get to you within 2-3 working days.
If we have backordered some elements of the order, the lead time will be displayed on the page for each product, and we will ship the order in one go once all the items have been in stock.
Delivery Options when apply
First Class Post, £3.5
Sent by Royal Mail, as a First Class letter. The package will likely fit through your letterbox and will not require a signature.
The delivery fee covers the Large Letter shipping cost and the recycled materials to package the order.
International Post, £7.5
We are happy to arrange delivery to anywhere covered by Royal Mail International Standard. We will not pay any import or other fees related to the final delivery of your order.
Orders and Returns
Change a Wrong Shipping Address on an Order?
If you moved and forgot to update your JCCG UK account, or you misspelt the address to send, don’t worry! You can change to the correct address for your order before it’s shipped, as long as the new address is not in a different country.
How to Cancel an Order?
1.Sign in to JCCGUK.
2.Click the Your Account icon.
4.Find the order you want to cancel.
5.Click Contact The Shop.
6.Request that the seller cancel the order and click Send.
If you dont have an account on JCCGUK you can contact the seller by replying to the receipt email you received when you placed your order. Request that the seller cancel your order.
How to Return or Exchange an Item ?
When you receive your box or bag of mask, if you are in any way unhappy with it, you can return it to us completely free of charge. Just contact us via email to arrange.
If you have worn the mask, we are unable to accept a return for hygiene reasons.
We are committed to minimising our impact on the planet. Therefore we try to use as little packaging materials as possible, and our packaging is recyclable and made from recycled materials.
You may be able to pay with:
Other (This means the seller has some other way of accepting payments. If you select this, you won’t submit payment while checking out. Check their shop policies and work with the seller to pay.)
Before you purchase
Create an account. It’s quick and free. Go to the JCCG UK homepage and click Register at the top right of the site.
Look over the shop’s policies by clicking the Policies link in on any shop's homepage. Check to see if they accept returns and exchanges, offer shipping upgrades, or give refunds.
Contact the seller
Have a question about an item or order? Reach out to the seller directly. They can help you with questions like:
Problem with your order?
Haven’t received your order or something wasn’t as it was described? First, contact the seller. They may be able to assist you.
Can I change adress after Iplaced my order?
Can you ship this faster?
When can I expect my order?
JCCG UK will send you an email for each shop that you’ve purchased from. If you have any questions about your order, be sure to reach out to your seller directly.